Export Wix Refund to HTML

Wix has a 14-day refund policy. Bought a premium plan and changed your mind? You have two weeks to request your money back.

The 14 days start from the purchase date. Not from when you first logged in. Not from when you started building. From when Wix charged your card.

Here's how to request a refund:

Log into your Wix account. Click the profile picture in the top right, go to "Billing History." Find the charge you want refunded. There should be an option to contact support or request a refund directly.

If you can't find it there, go to Wix's help center and search for "request refund." They have a contact form specifically for billing issues.

What qualifies for a refund:

Premium website plans within 14 days, yes. App market purchases within 14 days, usually yes. Business apps and tools within 14 days, mostly yes.

What doesn't qualify:

Domain registrations, no. These are paid to the registry and Wix can't get that money back. Purchases outside the 14-day window, no, unless you have exceptional circumstances. Services already rendered, no.

After 14 days, you can still try. Wix sometimes makes exceptions for technical issues or billing errors. But don't count on it. The policy is pretty firm.

A few tips:

Request the refund early in the 14-day window. Don't wait until day 13. Support requests take time to process and if they respond on day 15, you might be out of luck.

Be polite but direct. Explain why you want the refund. "Changed my mind" works. "The platform doesn't meet my needs" works. You don't need a dramatic reason.

If you're outside the 14 days but close to it, try anyway. Sometimes they'll make an exeption. Especially if you haven't really used the service.

And before you request that refund, consider exporting your site first. Once the refund processes, you lose access to premium features. Grab your content while you can.